To place orders you can
1) Shop online by browsing our online catalog
2) Call Customer Service at 800-421-8161
3) Fax your order in at 760-603-4262

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Payment Options Privacy

Credit Cards

We accept Visa, MasterCard, American Express and Discover cards.

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Order by Fax
If you already have the Adobe Acrobat Reader you can download the GIA Instruments Order Form PDF to fax at: 760-603-4262
Printable Order Form
Please download the FREE Adobe Acrobat Reader if you do not already have it.
U.S. Orders
Please refer to the UPS Ground Service Rate Chart for delivery charges within North America. Alaska and Hawaii will be shipped via UPS 2nd Day Air Service. Please contact our Sales Department at 800-421-8161 for available rush services. UPS does not deliver to a P.O. Box.

International Orders
All international orders are shipped by either UPS, FedEx, U.S. Postal Service or via an Air Freight Forwarder at your request. For points not served shipments will be sent by U.S. Postal Service, FedEx or Air Freight Forwarder. GIA Instruments reserves the right to choose the most effective shipping method.

Please contact our Sales Department at 760-603-4200 for suggested method of shipment and shipping charges. All orders must be paid in U.S. Funds by Wire Transfer, International Money Order or Bank Draft drawn on a U.S. Bank.

All prices are F.O.B. Carlsbad Warehouse, California and GIA Instruments is not responsible for shipping, insurance, handling, customs house broker fees, VAT, GST, import duties, local taxes or any other charges related to the shipment and import of merchandise.

Availability
Occasionally not all items are in stock at time of placing an order. We will ship items that are available and will back order items that are not available at the time of shipment.

Claims and Shortages
Claims and shortages must be communicated within ten days of receipt of goods. If you do not receive any items on your order, a letter advising non-receipt must be sent to GIA Instruments Customer Support Department no earlier than fifteen days from the date of invoice.

Prices
Prices are F.O.B. Carlsbad Warehouse, California. All prices are subject to change without notice. Prices do not include applicable CA & NY sales tax, shipping, insurance and handling charges. Prices listed are effective February 1, 2003.

GIA Instruments will not be liable for typographical errors.

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Some things you may need to know...

Return Policy
Please contact GIA Instruments for a Return Authorization number prior to returning any item. Items returned without a Return Authorization number will be refused.

You may return goods within fifteen days after receipt, along with your purchase invoice. Return (insured) by UPS, postal service or freight prepaid to GIA Instruments. Returned goods must be complete in original package and in new condition. We reserve the right to apply a restocking charge. Your payment will be promptly refunded or credited to your credit card account.

Customer Support
GIA Instruments has over 60 years of experience in designing products that need less service and are easier to maintain. However, should you need technical help, professional advice, or repair service of any sort, please contact a Technical Services Team Member toll free at 800-421-8161. Prior to sending an instrument in for repair make sure to request a Repair Order number. Instruments sent without a Repair Order number will be refused.

Where to Send Products
Mark your Return Authorization number or your Repair Order number on the address label to-

Customer Support
GIA Instruments
1949 Kellogg Ave
Carlsbad, CA 92008-6582


Technical Services, Repair and Support
GIA Instruments offers repair services on every one of its manufactured items, another benchmark service virtually no other vendor can match.

Call 800-421-8161
for a Customer Support Team Member.

United Parcel Ground Service Shipping Rate Chart
Total Merchandise Value	Shipping Charge
$0.00 - $24.99	$5.90
$25.00 - $49.99	$7.75
$50.00 - $79.99	$9.60
$80.00 - $99.99	$11.45
$100.00 - $199.99	$13.30
$200.00 - $299.99	$15.15
$300.00 - $399.99	$17.00
$400.00 - $499.99	$18.85
$500.00 - $599.99	$20.70
$600.00 - $699.99	$22.50
$700.00 - $799.99	$24.50
$800.00 - $899.99	$36.50
$900.00 - $999.99	$48.50
$1,000.00 - $1,499.99	$58.50

• Shipping charges via United Parcel Ground Service (UPS) for points served within Continental States
• Shipping charges include insurance and documentation fees
• UPS does not deliver to P.O. Boxes
• Alaska and Hawaii will be shipped via 2nd Day Air Service at additional cost
• Shipping quotes required over $1,500.00, International Orders and rush shipping services are available upon request (GIA Instruments reserves the right to choose the most effective shipping method)

PLEASE CONTACT SALES DEPARTMENT
TOLL-FREE 800.421.8161 x 4200
OUTSIDE THE U.S. CALL: 760.603.4200

Product Changes
Because of minor changes, some items shipped to you may differ in appearance from those shown or described in this catalog. We reserve the right to offer a comparable product subject to availability.

GIA Instruments reserves the right to change designs or to make additions to, or improvements in, its products without imposing any obligations on itself to add such to products previously manufactured.