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GIA My Laboratory Online Service
Get Secure, 24/7 Access to Your Laboratory Account
As a laboratory client, you can now quickly and efficiently manage your workflow through My Laboratory, the newly enhanced online service available from GIA’s secure web portal. With My Laboratory, you can:
- Check your job status and grading results
- Create a job order online
- Order reports to be printed
- View all items that are available for pick up or shipping
- View all items that have been returned to you within the last two weeks
- View billing details and pay online – Coming Soon!
- View your GIA Account information and preferences
- Easily manage multiple user access to you online account with a Super User.
My Laboratory is secure and confidential – only you, or your designated company representative(s), can view, access, or take action on your items.
What Is a Super User?
When you apply for an online account, you designate a Super User (you can appoint yourself), who will be authorized to access all the features and services available online, including placing orders, tracking shipments, viewing grading results, invoice details and making payments. The Super User can also assign other users to the online account and determine what they can see or do online. Only the Principal of your account can add or change a Super User, and that can be done at any time.
How Do I Apply for an Online Account?
You need to be the Principal of a current GIA Laboratory account, with a valid e-mail address. Simply complete the application, designate a Super User for your account, sign a hard copy and return the form to GIA.
Once we receive your completed application, we will send an individual user ID and temporary passwords to each user indicated on your form. Each user will be asked to reset this password when first logging into the secure GIA portal.
We hope you find My Laboratory a valuable tool for streamlining and expediting your workflow. In the meantime, if you have any questions, please contact your Gemological Services Representative, or call New York: 212-221-5858 ext. 3724, or California: 760-603-4500.
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